Privacy Policy

Last updated: February 27, 2026

Scrip Manager ("we," "us," or "our"), located in Naperville, Illinois, operates the Scrip Manager software platform and the scripmanager.com website. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide when using Scrip Manager, including:

  • Account information such as name, email address, and organization name when you sign up
  • Contact information submitted through our contact form (name, email, organization, message)
  • Order and transaction data entered into the Scrip Manager application by your organization's administrators and users
  • Payment information for subscription billing (processed securely by our payment processor)

Information Collected Automatically

We do not use third-party analytics, tracking scripts, or advertising cookies on our website or application. We do not track your browsing behavior across other websites.

Our servers automatically log basic connection information (such as IP address and request time) as part of normal web server operation. These logs are used solely for security monitoring and troubleshooting and are not shared with third parties.

Cookies

Scrip Manager uses only essential cookies required for the application to function, such as session cookies to keep you logged in. We do not use advertising cookies, tracking cookies, or any third-party cookies.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Scrip Manager platform
  • Process your subscription and billing
  • Respond to your inquiries and support requests
  • Send important service-related communications (such as account setup, billing, and system updates)
  • Ensure the security and integrity of our systems

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage and Security

All data is stored on secure servers located in the United States. Each organization's data is stored in its own isolated database, ensuring your program's information is separated from other customers.

We implement industry-standard security measures to protect your data, including encrypted connections (SSL/TLS), secure server infrastructure, regular backups, and access controls. Payment processing is handled through PCI-compliant third-party processors — we do not store credit card numbers or bank account details on our servers.

Data Retention

We retain your data for as long as your account is active. If you cancel your account, we will delete your data within 90 days of cancellation unless you request earlier deletion or we are required by law to retain it. You may request a copy of your data at any time.

Third-Party Services

We use a limited number of third-party services to operate Scrip Manager:

  • Payment processing: To securely process subscription payments and user online payments (credit card and ACH). These processors are PCI-compliant and only receive the minimum information necessary to process transactions.
  • Email delivery: To send transactional emails such as order confirmations, reminders, and account notifications.
  • Customer support: To manage support tickets and help center articles.
  • Server hosting: To host our application infrastructure on secure, US-based servers.

These third parties are contractually obligated to protect your data and may only use it to provide services on our behalf.

Children's Privacy

Scrip Manager is designed for use by organizations and their adult members. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Export your data at any time through the application's backup feature

Organization administrators can manage their users' data directly within the Scrip Manager application. For any privacy-related requests, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify active customers by email. The "Last updated" date at the top of this page indicates when the policy was last revised.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: