We have been made aware of a recent issue with the email reminder functionality of Scrip Manager. In early July we made a small change to the software that sends our weekly order email reminders. Our intent in changing the code was to limit the sending of reminders to one per order period. Scrip Manager will only send one reminder per order period and the reminder will be sent within a week of the order due date at the time the user specifies. In making this change there was an error that resulted in reminder emails not being sent out. We have corrected this mistake and email reminders should be appearing in your user’s in-boxes again.

We apologize for our error and any inconvenience this may have caused. Please contact us if you have any questions.

Scrip Manager Support

We are approaching a new school year and many of your Scrip fundraising programs are resuming after a summer break. Some programs will have new administrators and we encourage you to contact support via the administration area if you have any questions or need help getting started.

Our progress on version 4 is a little behind schedule and we will not be able to release a finished product before the start of the new school year. We will however be releasing a demo version of the new Scrip Manager within a few weeks. You will be able to see and familiarize yourselves with the new software before your account is upgraded. After we have fully tested the software we will slowly start upgrading your accounts at a time of your choosing. We understand many of you might not want to transition to a new software during your busy school ordering months. As a result, we will allow you up to 8 months [edit] to schedule the upgrade. We will support version 3 until summer 2012 at which time all accounts must be transitioned to version 4.

Scrip Manager is now on twitter. You can follow us (@scripmanager) for software updates, scrip fundraising tips, service announcements and more. We have also added ‘Tweet This’ and ‘Facebook This’ buttons to our website for you to share Scrip Manager updates with your scrip users.

For a short time this afternoon the server that runs Scrip Manager was offline. The issue was a result of a power interruption at our hosting center in Washington, D.C. The problem was identified quickly by the hosting company and power to the servers was promptly restored. After power was restored it took some time to get the servers back running and online and this was the majority of the downtime. All clients are back online now. We apologize for this inconvenience.

The total downtime experienced today was about one hour. We understand being able to access your Scrip Manager account is critical to your programs success as well as ours. Our history over the past 5 years shows this is a highly isolated incident and our ongoing up time figures are in excess of 99.99%. The biggest requirement we place on how we host Scrip Manager is up time. While 100% up time is always the goal, it is not realistically achievable. We have invested in quality data hosting and as a result we, and also hope you, have been more then happy with our fast and reliable service over the years.

We appreciate your patience today and once again apologize for the inconvenience it may have caused. If you have any questions please do not hesitate to contact our support staff.

Mozilla and Microsoft have both recently released major updates of their internet browsers. Mozilla’s FireFox most up to date browser is version 4, while Microsoft’s Internet Explorer is now at version 9. Both browsers feature speed and stability improvements that will improve your Scrip Manager experience.

Scrip Manager is a fully Internet based software accessed via your Internet browser. Our software is continually updated to keep pace with current browser technology. As a result, we strongly recommend the latest version of one of the following browsers:
Mozilla Firefox 4 – Download Now
Microsoft Internet Explorer 9 – Download Now
Google Chrome 10 – Download Now
Apple’s Safari 5 – Download Now
Opera 11 -Download Now

Manna Manager is starting it’s seventh successful year and we thank you for your support. We have a few significant changes coming this year including a new version of our software as well as a name change.

Manna Manager started 7 years ago serving the Chicagoland area. The Manna in Manna Manager’s name was chosen as it was the most used name for scrip programs at the time. In the past few years we have expanded to include schools and organizations across the country. The majority of these schools and organizations use the term ‘scrip’ for their fundraising programs. In order to better align our software with this national standard we are changing the name of Manna Manager to Scrip Manager.

The new website is scripmanager.com and is currently active. Our name change will take place over the next few months and we will fully transition with the next version of our software. You, however, can still expect the same level of support and software uptime and security.

Another exciting change will be version 4 of our software. Fully branded as Scrip Manager v4, it will have a new and improved user interface, speed and stability advancements as well as a handful of new features to help you better manage your scrip program.

We will keep you updated on these changes and provide a timeline on version 4 when it is available. As always if you have any questions or concerns please contact us.

Update 3/29/2011: We are fully transitioned to Scrip Manager and scripmanager.com.

MM Web Design would like to thank everyone who continues to choose Manna Manager each year to manage your fundraising program. We enjoy working with each of you and we plan to continually improve this product you already enjoy. We wish everyone a very Merry Christmas and Happy Holiday season. We look forward to working with you more in the New Year.

Thank You,
Matt & Mark