Scrip Manager - Making Scrip Fundraising Easier » News http://scripmanager.com/blog Making Scrip Fundraising Easier Fri, 27 Jan 2012 20:37:28 +0000 en hourly 1 New ScripManager.com http://scripmanager.com/blog/2012/01/new-scripmanager-com/ http://scripmanager.com/blog/2012/01/new-scripmanager-com/#comments Fri, 27 Jan 2012 20:33:42 +0000 Matt http://scripmanager.com/blog/?p=544 We recently released version 4 of Scrip Manager and today we are happy to also launch our new marketing website. ScripManager.com has been updated to highlight what makes our software the leading scrip manager tool. Our new features page provides more information on the key benefits of choosing Scrip Manager and the pricing page was updated to show our simple price structure.

Try Scrip Manager today free for 30 days.

You can now also find us on Twitter and Facebook! Please follow and like us.
http://twitter.com/scripmanager
http://facebook.com/scripmanager

]]> http://scripmanager.com/blog/2012/01/new-scripmanager-com/feed/ 0 Version 4 Officially Released http://scripmanager.com/blog/2012/01/version-4-officially-released/ http://scripmanager.com/blog/2012/01/version-4-officially-released/#comments Thu, 05 Jan 2012 23:19:31 +0000 Matt http://scripmanager.com/blog/?p=472 We are happy to announce version 4 of Scrip Manager has officially been released. After a year of development and months of testing, we are glad to make it available for new and existing accounts.

All new accounts will start using version 4 as of 1/5/2012.

All existing accounts that will have until July 31, 2012 to upgrade to version 4. The upgrade process will need to be scheduled and will result in about 1 hour of downtime for your account. All upgrades will be completed in the overnight hours unless a different time frame is requested. To upgrade your account please submit a support ticket and our support team will work with you to schedule your upgrade. Version 4 currently does not have Standing Orders available. If you use standing orders please wait to upgrade your account.

Scrip Manager version 4 has been thoroughly tested however with all new software some bugs and issues will undoubtedly surface. Version 4 includes internal error logging that our support team will monitor. If you come across any problems please use the ‘feedback’ button on the right side of the page to submit a bug to our support team.

If you have any questions or concerns please contact us via a support ticket.

 

]]> http://scripmanager.com/blog/2012/01/version-4-officially-released/feed/ 0 Merry Christmas from Scrip Manager http://scripmanager.com/blog/2011/12/merry-christmas/ http://scripmanager.com/blog/2011/12/merry-christmas/#comments Tue, 20 Dec 2011 19:13:27 +0000 Matt http://scripmanager.com/blog/?p=467 As we approach the end of another successful year here at Scrip Manager we would like to wish everyone a very Merry Christmas and a Happy New Year. We hope the last week of holiday gift card ordering is going smoothly and for our new users, we hope Scrip Manager has helped in this very busy time of year. Our support staff is available all week to answer any of your questions and to ensure your fundraising programs get those last minute order’s processed.

2011 was a very busy year for us here behind the scenes at Scrip Manager. We worked tirelessly on an update to our software and are happy to bring it to you starting in January 2012. We are confident the update will make using Scrip Manager easier. It will also allow us to make even more improvements and add helpful new features in the months and years to come.

Thank you for supporting Scrip Manager!

 

]]> http://scripmanager.com/blog/2011/12/merry-christmas/feed/ 0 Scheduled Maintenance Complete http://scripmanager.com/blog/2011/12/scheduled_maintenance_1/ http://scripmanager.com/blog/2011/12/scheduled_maintenance_1/#comments Mon, 19 Dec 2011 15:11:42 +0000 Matt http://scripmanager.com/blog/?p=462 Over the weekend we completed scheduled maintenance that was required to transition accounts to the new version of Scrip Manager starting in 2012. The maintenance completed was related to where your domain was pointing on our servers to retrieve data. We had no issues in the maintenance.  Due to how each Internet Service Provide handles their updates differently, we have had reports of some accounts not being able to be accessed from certain locations. If this is the case please contact us immediately and we will work to try and resolve your individual connection problem. Additionally we ask that you delete/clear your browser history and cookies.

]]> http://scripmanager.com/blog/2011/12/scheduled_maintenance_1/feed/ 0 Amazon S3 Data Backup Added http://scripmanager.com/blog/2011/10/amazon-s3-data-backup-added/ http://scripmanager.com/blog/2011/10/amazon-s3-data-backup-added/#comments Thu, 06 Oct 2011 20:26:17 +0000 Matt http://scripmanager.com/blog/?p=402 Scrip Manager announces additional data backup protection. Starting today, in additional to our data backups to our online and offline servers, we also will automatically back up all data to Amazon’s S3 secure cloud servers. With this addition, all of your account data is now backed up and stored securely at 3 different locations nightly.

Thank you for your continued trust in Scrip Manager.

]]> http://scripmanager.com/blog/2011/10/amazon-s3-data-backup-added/feed/ 0 Undelivered Email Reminders http://scripmanager.com/blog/2011/08/email-reminders/ http://scripmanager.com/blog/2011/08/email-reminders/#comments Thu, 25 Aug 2011 19:48:59 +0000 Matt http://scripmanager.com/blog/?p=375 We have been made aware of a recent issue with the email reminder functionality of Scrip Manager. In early July we made a small change to the software that sends our weekly order email reminders. Our intent in changing the code was to limit the sending of reminders to one per order period. Scrip Manager will only send one reminder per order period and the reminder will be sent within a week of the order due date at the time the user specifies. In making this change there was an error that resulted in reminder emails not being sent out. We have corrected this mistake and email reminders should be appearing in your user’s in-boxes again.

We apologize for our error and any inconvenience this may have caused. Please contact us if you have any questions.

Scrip Manager Support

]]> http://scripmanager.com/blog/2011/08/email-reminders/feed/ 0 V4 Update #3: Timeline & Upgrade http://scripmanager.com/blog/2011/08/v4-update-3-timeline/ http://scripmanager.com/blog/2011/08/v4-update-3-timeline/#comments Thu, 11 Aug 2011 23:49:15 +0000 Matt http://scripmanager.com/blog/?p=370 We are approaching a new school year and many of your Scrip fundraising programs are resuming after a summer break. Some programs will have new administrators and we encourage you to contact support via the administration area if you have any questions or need help getting started.

Our progress on version 4 is a little behind schedule and we will not be able to release a finished product before the start of the new school year. We will however be releasing a demo version of the new Scrip Manager within a few weeks. You will be able to see and familiarize yourselves with the new software before your account is upgraded. After we have fully tested the software we will slowly start upgrading your accounts at a time of your choosing. We understand many of you might not want to transition to a new software during your busy school ordering months. As a result, we will allow you up to 8 months [edit] to schedule the upgrade. We will support version 3 until summer 2012 at which time all accounts must be transitioned to version 4.

]]> http://scripmanager.com/blog/2011/08/v4-update-3-timeline/feed/ 0 Scrip Manager on Twitter http://scripmanager.com/blog/2011/04/scrip-manager-on-twitter/ http://scripmanager.com/blog/2011/04/scrip-manager-on-twitter/#comments Wed, 06 Apr 2011 16:30:07 +0000 Matt http://scripmanager.com/blog/?p=328 Scrip Manager is now on twitter. You can follow us (@scripmanager) for software updates, scrip fundraising tips, service announcements and more. We have also added ‘Tweet This’ and ‘Facebook This’ buttons to our website for you to share Scrip Manager updates with your scrip users.

]]> http://scripmanager.com/blog/2011/04/scrip-manager-on-twitter/feed/ 0 Service Interruption Update http://scripmanager.com/blog/2011/04/service-interruption-update/ http://scripmanager.com/blog/2011/04/service-interruption-update/#comments Tue, 05 Apr 2011 19:39:49 +0000 Mark http://scripmanager.com/blog/?p=314 For a short time this afternoon the server that runs Scrip Manager was offline. The issue was a result of a power interruption at our hosting center in Washington, D.C. The problem was identified quickly by the hosting company and power to the servers was promptly restored. After power was restored it took some time to get the servers back running and online and this was the majority of the downtime. All clients are back online now. We apologize for this inconvenience.

The total downtime experienced today was about one hour. We understand being able to access your Scrip Manager account is critical to your programs success as well as ours. Our history over the past 5 years shows this is a highly isolated incident and our ongoing up time figures are in excess of 99.99%. The biggest requirement we place on how we host Scrip Manager is up time. While 100% up time is always the goal, it is not realistically achievable. We have invested in quality data hosting and as a result we, and also hope you, have been more then happy with our fast and reliable service over the years.

We appreciate your patience today and once again apologize for the inconvenience it may have caused. If you have any questions please do not hesitate to contact our support staff.

]]> http://scripmanager.com/blog/2011/04/service-interruption-update/feed/ 0 Is Your Browser Updated? http://scripmanager.com/blog/2011/03/is-your-browser-updated/ http://scripmanager.com/blog/2011/03/is-your-browser-updated/#comments Tue, 29 Mar 2011 00:29:39 +0000 Matt http://scripmanager.com/blog/?p=302 Mozilla and Microsoft have both recently released major updates of their internet browsers. Mozilla’s FireFox most up to date browser is version 4, while Microsoft’s Internet Explorer is now at version 9. Both browsers feature speed and stability improvements that will improve your Scrip Manager experience.

Scrip Manager is a fully Internet based software accessed via your Internet browser. Our software is continually updated to keep pace with current browser technology. As a result, we strongly recommend the latest version of one of the following browsers:
Mozilla Firefox 4 – Download Now
Microsoft Internet Explorer 9 – Download Now
Google Chrome 10 – Download Now
Apple’s Safari 5 – Download Now
Opera 11 -Download Now

]]> http://scripmanager.com/blog/2011/03/is-your-browser-updated/feed/ 0